September 1st, 2008
We are currently experiencing intermittent DNS outages on all of our nameservers, this is causing problems with sites and email functioning properly.
We are looking deeper into the problem right now.
01/09/08: 10am: Our apologies for the inconvenience this causes and we will keep you updated
01/09/08: 11:45am: Today was one of the first days the Sun actually came out here in Ireland (so I knew something wasn’t right). The good news is that we have fixed the problem and will now mop up the debris that caused the initial attack.
Once again, our sincerest apologies for all the downtime.
Posted in Uncategorized | No Comments »
August 5th, 2008
15:40 — Customers may be experiencing higher than normal latency on some websites currently (this may cause 404 loads). We are working to localise and resolve the issue.
16:10 — Update: Some routes have been dropped and latency is back within normal parameters. We are continuring our work to ensure ALL sites are back functioning as expected.
16:38 — The network at the DataCentre has now been reolved. Sorry once again;
Posted in Uncategorized | 2 Comments »
July 26th, 2008
We require a maintenance window on Monday July 28th between 23.00 and 02.00 on Tuesday July 29th.
We do not expect this to be customer affecting, however ther may be some routing delays for a few seconds while the physical upgrade is happening. We are upgrading our core network to enable us deal with a much higher traffic load and mitigate more effectively any potentially unwanted traffic that could cause network performance degradation.
Kind regards,
JSWeb Operations
Posted in Maintenance, Network | No Comments »
July 10th, 2008
Hi All. Unfortunately our NOC centre is having some problems. Their Network Team are performing emergency maintenance on their Distribution Router 1. This involves replacing a faulty memory card in the device. During this time the network used by JSWeb server to the outside world, will re-converge through Distribution Router 2. Customers may experience a brief disruption to traffic while the routes re-converge.
We have been informed that the module has been replaced however they have not yet returned Distribution Router 1 to active service because they need to ensure the configuration files are implemented 100% accurately. During this period some customers may have been experiencing intermittent packet loss.
Between 1830 and 1900 they plan to reintroducing Distribution Router 1 to the core network - you may experience disruption for up to 60 seconds as routes re-converge.
They of course apologise for any inconvience caused, as of course do we
JSWeb Technical
Tags: server up time
Posted in Maintenance, Network, Server Outages | No Comments »
June 23rd, 2008
We are currently experiencing a network issue at our hosting network centre - engineers are investigating. Please note: All JSWeb servers are safely working and as soon as the NOC network fix is made, your website will be back online
Update 12.20 PM GMT - network service has been restored - full report to follow
Posted in Maintenance, Network, Server Outages | No Comments »
June 12th, 2008
Changed completed at 06:14 AM GMT - network running stable and new hardware in place
===============================
There is a planned upgrade to our physical L3 firewalls on 24/06/2008 at 6AM GMT
This will affect all users for approx 45 mins whilst all jsweb services will be down
The purpose of this upgrade is to change our core networking infrastructure to provide a CISCO based firewall and routing infrastructure which will allow the company to continue to grow whilst still providing a high level of service to its customers.
The upgrade, all going well, should take less than 45 mins and we hope to be able to complete the work faster than this.
We are sorry for any inconvenience this may cause and hope that us completing the work during this early morning maintenance window will help reduce the level of disruption.
Thank you for your time.
The JSWeb Technical Support Team
http://support.jsweb.co.uk
Help Desk : http://support.jsweb.co.uk
UK Tel: (+44) 0845 8620012
IRELAND Tel: (+353) 01 5262721
Skype : JSWEBHOSTING
Posted in Maintenance, Network | No Comments »
May 11th, 2008
In order to maintain our high levels of service we have scheduled a RAM upgrade to one of our servers.
The upgrade will take place at 21:00 GMT on 13/05/2008 and will take approx 20mins
Apologies in advance for the distruption caused.
!! Update work completed successfully - server down for 11 mins - but now has another 2GB of RAM 
!!
Posted in Maintenance | No Comments »
February 17th, 2008
17/02/2008 01.25 - We are currently experiencing a dns issue with our IP provider. We are in the process of taking immediate action both with our provider and eNom to resolve the problem.
UPDATE: 17/02/2008 11:15am - the problem has now been resolved but you may experience a delay while our primary domain name is re-propagated. The length of this delay is completely out of our hands and will vary from person to person - for example, our UK office regained access immediately, but the Irish one is still waiting.
Posted in Network | No Comments »
February 6th, 2008
Cooling in the Data Centre is being affected due to main power board supply failure to the chiller units. This is causing the Data Centre to heat up and as a precautionary measure we are shutting down all servers to protect the hardware.
The cause has been identified and a fix is being implemented immediately. We expect the work to take approximately 20 minutes, and potentially a further 20 minutes to return the Data Centre to normal temperature - at which point all equipment will be safely powered back up.
We apologise for the inconvienience and further updates will be posted here as soon as they become available. Thank you.
Update 13:45 - The chillers are back on-line and temparture is returning to normal in the Data Centre. We expect normal service to resume in 10-15 minutes. This post will be updated with further information, and of course, a full report will be issued.
Updated 14.18 -Servers are all currently rebooting and service is returning to normal
Posted in Power, Server Outages | No Comments »
December 31st, 2007
10.50AM One of our carriers appear to be experiencing a network failure.
11.15AM - Engineers onsite attempting to reroute traffic
Posted in Network | No Comments »