JSWebStatus.info

10.10am : We are presently experiencing an intermittent fault on our Load Balancer at the datacentre which is causing part of the operating system to keep re-starting, causing 403 error messages to appear

This is being investigated and will be repaired as soon as possible, but at the present time we cannot give an estimate.

This thread will be update every 30 minutes from 10.30am

UPDATE: 10.30am Still under investigation

UPDATE: 11.00am Still under investigation

UPDATE: 11.30am Still under investigation - problem continues to be intermittent so discovering the cause is tricky.

UPDATE: 12.00noon : Still no resolution; updates will now take place hourly until the issue is resolved.

We can only apologise for the continued interruption to your site; it is out of our hands whilst the datacentre work to find the solution.

UPDATE: 13.00 Still under investigation

UPDATE: 14.00 Still under investigation

UPDATE: 15.20 The issue appears to have been resolved; we continue to monitor it.

UPDATE: Friday 12 June - 10.00. Yesterday’s problem was due to a bug in the code of a recent update carried out on the server operating system - equivalent to a manufacturing defect.  The errors have now been identified by the software providers and the broken bits repaired with a temporary fix in place whilst a permanent solution is coded; the temporary fix appears to be working, but we continue to keep a close eye on things.

UPDATE 16.15: After a long hard night (and day!) the JSWeb team are pleased to announce that the move to the cloud environment has now entered the final phase and we are able to continue the transfer of files. Over the next couple of days, all JSWeb clients should begin to see improved performance.

Through this process, your customers will still be able to view your site and place orders, and you should be able to access your admin panel as normal. However, those of you who use FTP will need to change your ftp server hostname to cluster1.jswebconsole.co.uk to access the NEW home of your files.

In addition, your JSWeb control panel will continue to function, although some options will be disabled during the period that your site files are actually in transit.

UPDATE 0915: The transfer of our hosting to the new Cloud environment is experiencing a few problems and  some sites which have not yet completed the transfer are intermittently unavailable.

The datacentre staff are working to resolve these issues as soon as possible.

JSWeb find this as annoying as you do as we have been testing the new environment for over a month; the problems appear to be in the transfer process, but are intermittent and vary from site to site, making it difficult to pinpoint the cause. This means that at present we are only able to transfer one site at a time rather than just leave the whole process on automatic.

Please do not raise tickets are make phone calls about this - all our team members are working flat out to resolve this.

We apologise and ask that you bear with us.

JSWeb Tech Team

UPDATE 10.00: All sites should now be visible following firewall changes. We should shortly be able to recommence the transfer of files, which, as stated elsewhere, will be an invisible background process to you and your customers.

JSWeb Tech Team

Date: Thursday 28th May 2009

Time: 20:00 - 23.59 BST

Maintenance Impact:

(Please view the end of this message for the latest updates)

On the evening of Thursday 28th May 2009 from 20:00 (8PM) BST the JSWeb Technical team will be carrying out server improvements as we enter the world of cloud computing.

This work involves file/database migrations and therefore during this time your JSWeb accounts (FTP/DATABASE) will be put on hold. It is essential that we prevent access during this phase to any database dependent sites (eg. ZenCart or those running forums) as activity during the migration may well result in data corruption.

The work will be completed as quickly as possible but is expected to take 2-4 hours. For that reason, you are strongly recommended to temporarily suspend ANY pay per click advertising campaigns you may have as your website will not be visible as it is being transferred - please bear with us.

The management team would like to offer their sincerest apologies for any inconvenience this maintenance window may cause but this is critical to ensure continuity of service.

UPDATE 18:05 — Preparation work commenced ready for the website migration;  JSWeb.co.uk will be turned off first.

UPDATE 20:00 — The process has now begun and at this stage is running invisibly in the background.

UPDATE 21:30 — Now entering Phase II which is the actual transfer of the database files to the cloud. All sites are now inaccessible whilst this move is in progress.

UPDATE 21:50 – All dbs successfully transferred. ACTUAL DOWNTIME when sites were offline to your customers was about 4 minutes.

UPDATE 23:55 — File transfers under way; mostly invisible in the background but there have been short periods of downtime whilst SSL configurations were reset

UPDATE 01:58 – File transfers continue with occasional minor problems that are being investigated/rectified.  The transfer of all  sites will take several more hours but should not cause any major disruption and should continue to be an invisible process from your customers’ point of view.

If your site’s files have not yet been fully transferred, you may notice a slight slowdown of your site; however, for an idea of the sort of performance you will shortly have once all your files are in the cloud along with your database, please visit http://www.groomers-online.com or  http://www.epicheroes.com  — we are now preparing plans for the migration of files for each client.  Continue your work as standard and we will keep up you updated.
Regards — JSWeb Tech Team

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Our Control Panel will be offline for 2 hours whilst we perform a DNS server migration in order to prevent any changes to DNS records during this time

You can still access wenmail at: http://mail.jswebconsole.co.uk

Date: Monday 6-8th April 2009

Time: 13.00 GMT

Summary:

Those who FTP to web2 (our saturn server) are experiencing delays in their website loading and also when emails are being sent

We are looking into this problem; please bear with us.

If you are experiencing any problems please let us know by posting at http://support.jsweb.co.uk

UPDATE: 7th April [16:30] - An email program called SPAM assign is motoring through all emails (reducing spam). This is causing a backlog in emails being sent but will catch up with itself in time.   No ETA has been given from the NOC as yet.

UPDATE: 8th April [08:00] - A JSWeb hosted client has been identified as sending spam emails.  There account has now been SUSPENDED which has resolved the problem.   We are now making contact with SPAM associations to confirm what has happened to ensure our mail lists are not affected.  This should close the email and server problem.

If you are still having problems please inform us at http://support.jsweb.co.uk