Comments for JSWebStatus.info http://ccgi.southam.plus.com/wordpress Keeping you informed Wed, 11 Nov 2009 08:41:37 +0000 http://wordpress.org/?v=2.8.6 hourly 1 Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Simon http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-157 Simon Wed, 11 Nov 2009 08:41:37 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-157 I only tend to visit these pages when experiencing problems with my site/admin so have not been aware of the changes. The reason I came here today was because my site has been running reliably and page load times on the whole have been noticably better over the past week or two so I wondered what had changed. The prior couple of weeks had been pretty frought for all of us (JSWeb included I am sure) but the decision to go back to a single physical host has so far proven to be the right one. I was vocal on here for the first time last month in my sheer frustration but credit were it is due - thanks to Jamie and the team for taking this tough and costly decision and for the seemless change-over they have performed. I look forward to the day my business will generate the revenue to afford a dedicated VM but until then here I will stay! ------------------------------ <em>Thanks for your post Simon; I'm glad the changes we have made, thus far, have been of benefit! We are still planning to move more elements out of the cloud and are trying to schedule these in to reduce any downtime over the festive period. The next move will be from the SAN (where website files are held. We will annouce more about this soon) HOWEVER, Loads are still growing on cluster1 (during the build up to Christmas) and we are still strongly suggesting clients take the plunge to move to dedicated (you will not be dissappointed!!). Seven clients have just moved to their new dedicated homes; Two of these were from CLUSTER2 so if Dedicated is out of your grasp then take these opening on cluster2 while you can. Regards Jamie</em> I only tend to visit these pages when experiencing problems with my site/admin so have not been aware of the changes. The reason I came here today was because my site has been running reliably and page load times on the whole have been noticably better over the past week or two so I wondered what had changed. The prior couple of weeks had been pretty frought for all of us (JSWeb included I am sure) but the decision to go back to a single physical host has so far proven to be the right one. I was vocal on here for the first time last month in my sheer frustration but credit were it is due – thanks to Jamie and the team for taking this tough and costly decision and for the seemless change-over they have performed.

I look forward to the day my business will generate the revenue to afford a dedicated VM but until then here I will stay!

——————————
Thanks for your post Simon; I’m glad the changes we have made, thus far, have been of benefit!

We are still planning to move more elements out of the cloud and are trying to schedule these in to reduce any downtime over the festive period. The next move will be from the SAN (where website files are held. We will annouce more about this soon)

HOWEVER, Loads are still growing on cluster1 (during the build up to Christmas) and we are still strongly suggesting clients take the plunge to move to dedicated (you will not be dissappointed!!).

Seven clients have just moved to their new dedicated homes; Two of these were from CLUSTER2 so if Dedicated is out of your grasp then take these opening on cluster2 while you can.

Regards

Jamie

]]> Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Gary http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-156 Gary Tue, 10 Nov 2009 22:21:52 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-156 I don't know if im imagining things (maybe someone else will chime in as well?) but our site has been working so much better since the database was moved out of the cloud. The page load times have come down and we havent seen any error messages for a few days! Maybe Jamie can confirm if anything else has been changed? I don’t know if im imagining things (maybe someone else will chime in as well?) but our site has been working so much better since the database was moved out of the cloud. The page load times have come down and we havent seen any error messages for a few days!

Maybe Jamie can confirm if anything else has been changed?

]]> Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Andrew http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-155 Andrew Mon, 02 Nov 2009 18:01:33 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-155 Is cluster1 down again? I thought it was just me, but now I can't access the help page either. ----- The JSWeb Helpdeks is not on cluster 1 and the helpdesk application is being upgraded to the latest version; If you are having problems with your site (on cluster1) then use these link as referneces: <li>http://charlie.jswebconsole.co.uk/jsweb_monitor.php</li> <li>http://delta.jswebconsole.co.uk/jsweb_monitor.php</li> <li>http://echo.jswebconsole.co.uk/jsweb_monitor.php</li> These give a STATUS result of OK or PROBLEM. P.S. Can we keep this thread on the topic of Cloud moving to Physical please. Anything else you can raise tickets or call us Is cluster1 down again? I thought it was just me, but now I can’t access the help page either.

—–

The JSWeb Helpdeks is not on cluster 1 and the helpdesk application is being upgraded to the latest version; If you are having problems with your site (on cluster1) then use these link as referneces:

  • http://charlie.jswebconsole.co.uk/jsweb_monitor.php
  • http://delta.jswebconsole.co.uk/jsweb_monitor.php
  • http://echo.jswebconsole.co.uk/jsweb_monitor.php

    • These give a STATUS result of OK or PROBLEM.

    P.S. Can we keep this thread on the topic of Cloud moving to Physical please. Anything else you can raise tickets or call us

    ]]>         Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Andrew http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-154 Andrew Sun, 01 Nov 2009 00:03:04 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-154 Jamie you are right. I was complicating the switch and trying to FTP using a new server name. Of course once I switched to cluster1 it worked fine. Sigh. ---------------- Every days a school day (although I remember school being a lot more fun and A LOT LESS stressful ;) - Glad you got that working. Jamie you are right. I was complicating the switch and trying to FTP using a new server name. Of course once I switched to cluster1 it worked fine. Sigh.

    —————-
    Every days a school day (although I remember school being a lot more fun and A LOT LESS stressful ;) – Glad you got that working.

    ]]>         Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Andrew http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-153 Andrew Sat, 31 Oct 2009 17:03:24 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-153 Jamie, It looks like the switch was made for my site although I'm having trouble FTP'ing in. Is this currently restricted? ----------- Hi, the move was only Database from a VM to a Physical machine. This is not FTP related. I suggest you raise a ticket or give us a call on Monday so we can clarify your details. Jamie,
    It looks like the switch was made for my site although I’m having trouble FTP’ing in. Is this currently restricted?

    ———–

    Hi, the move was only Database from a VM to a Physical machine. This is not FTP related. I suggest you raise a ticket or give us a call on Monday so we can clarify your details.

    ]]>         Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Ken Damico http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-152 Ken Damico Sat, 31 Oct 2009 14:58:58 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-152 Thank you! Per our last few email exchanges with you. it was determined that we would need to move hosts due to the continuing issues at JSWeb. However, though we did put a lot of time into investigating other options this week, because of this decision, you have kept my business for the time-being. I am glad to hear you have back-tracked to a more stable environment. Though, I would ask that, when new technologies are introduced in the future (e.g. cloud computing), that they are fully vetted (testing and QA) before being imposed upon your clientele. A rigorous vetting process might have saved all of us a lot of headache and downtime. ------------------ Thanks Ken, If only we could dig out that good old crystal ball to see into the future; at least then we would of saved on our 70k investment ;) That said I still think the cloud environment does offer some great features. For example, using a cluster within the cloud has allowed us to perform server maintenance jobs - unplug a VM within a cluster; perform maintenance work and plugging it back in with no awareness needed to be given - you loose this when going shared onto physical machines. Also for those clients who are on our private VM's then they havent had any problems and have been rolling along very nicely indeed. It is for that reason we will continue to actively try to push all customers onto dedicated private VM's. Which ever hosting plan you decide to go with is your choice to make. However, the general recommendation that I make is this: if you plan on making money with your website, the only logical choice is a dedicated server. Given the reliability and speed differences, you simply cannot risk the profitability of a website with shared hosting. Simply put, the extra money saved per month will be lost if you lose a client or customer! Regards - Jamie Thank you! Per our last few email exchanges with you. it was determined that we would need to move hosts due to the continuing issues at JSWeb. However, though we did put a lot of time into investigating other options this week, because of this decision, you have kept my business for the time-being.

    I am glad to hear you have back-tracked to a more stable environment.

    Though, I would ask that, when new technologies are introduced in the future (e.g. cloud computing), that they are fully vetted (testing and QA) before being imposed upon your clientele. A rigorous vetting process might have saved all of us a lot of headache and downtime.

    ——————

    Thanks Ken,

    If only we could dig out that good old crystal ball to see into the future; at least then we would of saved on our 70k investment ;)

    That said I still think the cloud environment does offer some great features. For example, using a cluster within the cloud has allowed us to perform server maintenance jobs – unplug a VM within a cluster; perform maintenance work and plugging it back in with no awareness needed to be given – you loose this when going shared onto physical machines.

    Also for those clients who are on our private VM’s then they havent had any problems and have been rolling along very nicely indeed.

    It is for that reason we will continue to actively try to push all customers onto dedicated private VM’s.

    Which ever hosting plan you decide to go with is your choice to make. However, the general recommendation that I make is this: if you plan on making money with your website, the only logical choice is a dedicated server. Given the reliability and speed differences, you simply cannot risk the profitability of a website with shared hosting. Simply put, the extra money saved per month will be lost if you lose a client or customer!

    Regards – Jamie

    ]]>         Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Edwin http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-151 Edwin Thu, 29 Oct 2009 10:49:11 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-151 When leading edge becomes bleeding edge tough decisions are called for. I think this is the correct one. I appreciate that the move back to physical boxes will probably result in more downtime and problems during the transition, but I think it will be worth it. Well done. ------- Thanks Edwin, we are certainly purchasing ALOT higher spec physcial machines so fingers cross. As for downtime during the migration peroid then if we plan it out corrected we will keep this to a bare minimumm. One of the LARGEST migrates is of our database(s) - this is actually now happening this Friday at 1am (sorry for the short notice but we need to act quicker before the Christmas period fully kicks in). I've outlines more about this migration move in the main post section above. Regards -- Jamie When leading edge becomes bleeding edge tough decisions are called for. I think this is the correct one. I appreciate that the move back to physical boxes will probably result in more downtime and problems during the transition, but I think it will be worth it. Well done.

    ——-
    Thanks Edwin, we are certainly purchasing ALOT higher spec physcial machines so fingers cross. As for downtime during the migration peroid then if we plan it out corrected we will keep this to a bare minimumm. One of the LARGEST migrates is of our database(s) – this is actually now happening this Friday at 1am (sorry for the short notice but we need to act quicker before the Christmas period fully kicks in). I’ve outlines more about this migration move in the main post section above.

    Regards — Jamie

    ]]>         Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Andrew http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-150 Andrew Sun, 25 Oct 2009 17:21:58 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-150 Agree here two. I have already seen some improvement with the recent changes, but would welcome a shift back to the physical hardware and will be sticking around to check out the changes. Funny thing is during the initial switch to Cloud Hosting it seemed to work much better. JSWeb have you considered offering hosting that is a step between shared and dedicated? For instance servers that are shared but only are shared by a small number of customers for each one? (I have no idea if this is viable or better, but if it were I would be willing to upgrade to it.) -------------- Hi Andrew, Thank you for your message....Yes it's a big decision but it had to be made (it offers more hosting stability with less problems allowing us to improve our level of service and means we can *all* move forward with our online businesses). The good new is we already offer hosting that is a step between shared and dedicated! This is known as CLUSTER 2; Within this environment there are only a select number of accounts and due to this you get a faster response rate and a lot less chance of problems occurring. I will send you an email outlining this in much more detail - It is certainly the next step if you are not yet ready for yoru own dedicated server. Regards -- Jamie Agree here two. I have already seen some improvement with the recent changes, but would welcome a shift back to the physical hardware and will be sticking around to check out the changes.

    Funny thing is during the initial switch to Cloud Hosting it seemed to work much better.

    JSWeb have you considered offering hosting that is a step between shared and dedicated? For instance servers that are shared but only are shared by a small number of customers for each one? (I have no idea if this is viable or better, but if it were I would be willing to upgrade to it.)

    ————–
    Hi Andrew,
    Thank you for your message….Yes it’s a big decision but it had to be made (it offers more hosting stability with less problems allowing us to improve our level of service and means we can *all* move forward with our online businesses).

    The good new is we already offer hosting that is a step between shared and dedicated! This is known as CLUSTER 2;
    Within this environment there are only a select number of accounts and due to this you get a faster response rate and a lot less chance of problems occurring. I will send you an email outlining this in much more detail – It is certainly the next step if you are not yet ready for yoru own dedicated server.

    Regards — Jamie

    ]]>         Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Julia York http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-149 Julia York Sat, 24 Oct 2009 17:21:20 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-149 Hi Jamie, Echoing Gary's comments - congratulations on taking this decision, it can't have been easy. Will cluster 2 be moving as well? I really hope so! Hi Jamie,

    Echoing Gary’s comments – congratulations on taking this decision, it can’t have been easy. Will cluster 2 be moving as well? I really hope so!

    ]]>         Comment on HOSTING ENVIRONMENTS: Changes to help your business move forward by Gary http://ccgi.southam.plus.com/wordpress/?p=276&cpage=1#comment-148 Gary Sat, 24 Oct 2009 15:19:08 +0000 http://ccgi.southam.plus.com/wordpress/?p=276#comment-148 Hi Jamie, Let me be the first to congratulate JSWeb for taking what must be a very difficult decision to go back to Physical Hardware. Although Cloud sounded great in principle and i for one was looking forward to the change when it was first introduced, it has not been as successful as you had hoped. We have been unhappy with our service recently and had been considering a change of host. However, with this announcement, we will be staying put and looking forward to the future with JSWeb. Hopefully in the next few months we will be in a position to go for the Dedicated VM. Hi Jamie,

    Let me be the first to congratulate JSWeb for taking what must be a very difficult decision to go back to Physical Hardware. Although Cloud sounded great in principle and i for one was looking forward to the change when it was first introduced, it has not been as successful as you had hoped. We have been unhappy with our service recently and had been considering a change of host. However, with this announcement, we will be staying put and looking forward to the future with JSWeb. Hopefully in the next few months we will be in a position to go for the Dedicated VM.

    ]]>